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Audience: All team members, including managers and individual contributors.

• Duration: 1 hour 30 minutes

• Help managers refine their coaching techniques, tackle complex scenarios, and build a sustainable coaching practice.

Agenda:

Refining Coaching Skills

• Deepening listening skills: Identifying unspoken cues.

• Crafting powerful follow-up questions.

Handling Difficult Coaching Scenarios 

• Coaching resistant or disengaged employees.

• Navigating emotionally charged conversations.

• Balancing coaching with direct management when needed.

Sustaining Coaching Practices 

• Incorporating coaching into regular one-on-ones.

• Using feedback and reflection to improve coaching effectiveness.

Scenario Practice and Feedback

• Participants tackle challenging scenarios in small groups.

• Peer and facilitator feedback.

Program Wrap-Up and Action Planning 

• Participants create a personal plan to continue applying coaching skills.

Key Takeaways:

• Mastery of advanced coaching techniques.

• Confidence in addressing complex coaching situations.

• A clear plan for ongoing application of skills.

Audience: Team Leads, Performance Managers, HR​

• Introduce managers to the fundamentals of coaching and how it differs from traditional management approaches.

Agenda:

• Introduction to coaching

  • Coaching v. Managing v. Leading v. Training v. Mentoring - Knowing the difference

  • Benefits of a coaching approach

• Core Coaching Skills 

  • Active listening techniques.
    Asking open-ended, empowering questions.

  • Building rapport and trust with employees.

  • The Coaching Mindset

  • Shifting from problem-solving to empowerment.
    Adopting empathy and curiosity.

• Example Coaching Conversation​

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Key Takeaways:

• Coaching as a tool for employee growth and performance.
  Building trust and connection through effective communication.

• Q&A ​​

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Audience: All​

90 minutes

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Workshop Objectives:

• Equip participants with self-coaching tools to enhance resilience and well-being.

• Introduce the WISER Model and the Thought Model for effective self-management.

• Provide practical exercises to apply these frameworks in daily life.

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Agenda:
1. The importance of self-coaching for resilience and well-being.

2. Understanding Resilience and Well-Being 
3. Introduction to the WISER Model

• Group activity:

• Guide participants through a real-life scenario using the WISER model.

• Share insights and discuss experiences.

4. Introduction to the Thought Model 

Learn the Thought Model for managing emotions and behaviors.

• Activity:

• Participants fill out the Thought Model for a personal situation.

• Small group discussion to share insights.

5. Integrating WISER and the Thought Model 

• Role-play: Partner activity where one person coaches the other using both models.

6. Strategies for Sustaining Resilience and Well-Being 
7. Closing & Q&A 

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Audience: Team Leads, Performance Managers, HR, etc.

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Workshop Objectives:

• Provide participants with tools to proactively foster a positive workplace environment.

• Equip managers with effective reactive strategies to address behavioral challenges.

• Build confidence in creating a culture of accountability and respect.

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Agenda

1. Understanding Workplace Behavior

• Define and explore the causes of workplace behaviors.​

  • Group activity: Identify examples of proactive and reactive strategies participants have used.

2. Proactive Strategies for Managing Behavior 

• Learn techniques to prevent and minimize behavioral challenges.​

  • Role-play

  • Small group brainstorming

3. Reactive Strategies for Managing Behavior 

• Address disruptive behaviors effectively and constructively.

  • Key Reactive Strategies​

  • Case Study

  • Discussion

4. Blending Proactive and Reactive Approaches 

• Highlight how to create a balanced behavioral management strategy.

  • Interactive exercise

5. Closing & Action Planning 

• Summarize learnings and create actionable plans.​

  • Individual reflection

  • Q&A and final remarks.​